Our Tenants Service
Treating our tenants right
Put simply, at Found everyone matters.
Tenants are often mistreated by agents, at Found, we take pride in treating tenants with the same courtesy, respect and care that we provide our landlords, realising that without great tenants, we can’t provide the best level of care to our landlords either.
When you rent a property from us, you are not just getting a place to call home. You also have our ongoing support and assistance to deal with any issues that may come up.
We thrive off relationships
Our supportive ethos is focused on building long term, successful relationships with all our clients.
Find out more, talk to Steven on 07921 132599 or arrange a call back at a suitable time.
The Found manifesto;
Our key benefits to you as a tenant are:
| 1. | Our tenants will have a single point of contact throughout their tenancy. We know this consistency of service maintains the high standards of care you deserve. |
| 2. | Our team will be available 24-7, with direct access to our management team. |
| 3. | We always ensure that maintenance or repair issues are always handled swiftly and painlessly, using only our carefully curated contractors who meet our high standards of service and quality of work. |
| 4. | We will always keep our tenants informed — whether it’s an email to see how your tenancy is going or a call to keep you updated on maintenance work, we will stay in contact with you. |
| 5. | We will always be transparent and fair with our fees, building on our reputation for being and honest, open and transparent agency. |
| 6. | We will always work in partnership with tenants and landlords to ensure smooth, positive tenancies. By communicating clearly, doing what we say we will do and delivering personal service, we will continues to build outstanding working relationships. |
| 7. | Our Found promise, is to treat all our clients in a way we would like to be treated — Fairly, honestly, personally, respectfully and expertly. |
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For our tenants it’s not about who we are, but it’s how we do things that’s important.
Steven Gringberg – Founder