FAQs

You are an online agent, but do you have an office where we can meet face to face?

How do we know that you are a legitimate letting agent? What confidence/protection do we have if we pay any monies over to you?

How much is the holding fee?

I am about to transfer money reservation fee. What happens if I change my mind?

What if the referencing agency does not approve my application?

What if the Landlord changes their mind?

How long will it take for the tenant referencing process to be completed?

Is the personal information provided to you in the application form kept confidential?

How much is the deposit, how long is it held, what is it used for and how do you safeguard it?

You don’t have an office, so how do we sign the tenancy agreement?

When can we have the keys?

What is a Right to Rent Check?

We have received the inventory / check-in report by via Docusign, prepared by the inventory clerk. What do we do with it?

How and when is the rent paid?

Will the Landlord’s insurance cover damage or loss of our belongings?

How can we request a repair or maintenance to the property?

Can we call you with a repair request?

What do we do if we want to renew our tenancy?

What do we do if we want to vacate?

What happens if two of us are sharing a property, one of us wants to leave and the other wants to continue renting?

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